01462 421 333 | orders@promain.co.uk My Account   |   Basket (0)
Welcome to Traditional Paint

Terms & Conditions


 

Delivery Terms and Conditions

Postage and Packaging Charges

Mainland UNITED KINGDOM

Our logistics, as well as our entire supply chain, are tried and tested and we pay fastidious attention to environmental and quality control issues. Our personnel are highly trained and are continuously up dated with the latest developments in paint, application and tinting technology.

If you are in doubt about the delivery charge, please call 01462 421333 and we will be pleased to quote.

Orders placed after 12 Noon may be processed the next working day.

Please note - deliveries will need to be signed for at the point of delivery.

A surcharge will be applied to deliveries to Northern Ireland and the following extended area postcodes:-

DD, DG, EH, FK, G, KA (except KA27 & KA28), KW, KY, ML, TD, AB1 - AB16, AB21 - AB25, AB30, AB39, PA1 - PA19, PH1 - PH3, the Highlands and Islands.
All of Isle of Wight, Isle of Man and Isle of Scilly.

VAT will be charged on the delivery cost.

Outside of United Kingdom

Sorry but we are not able to ship orders outside of the UK.

Delivery Address

Goods can be delivered either to your home address or an alternative address.

If paying by credit or debit card we recommend that goods are delivered to the address associated with the card.

If you request delivery to an alternative address this raises security issues and verification in these circumstances may delay your order.

Delivery Times

Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days does not include weekends or National Bank Holidays).
In case of Bank Holidays please allow an extra 2 working days.

Deliveries to non-Mainland or remote locations may take longer.

Goods delivered by courier should arrive between 8am and 7pm, Monday to Friday. All deliveries must be signed for. If you are out when the courier arrives the Courier will leave a card with the contact number for you to call to arrange a suitable time for redelivery or for you to collect the goods from the local depot.

IMPORTANT

We do everything we can to meet the delivery time specified in this section, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed.  Please do not arrange for labour to apply the products until they are in your possession.

We will inform you if we become aware of an unexpected delay.

All shipments are governed by the Terms and Conditions of delivery as stated by each individual carrier. will not accept claims for liability or loss against late delivery of any goods.

Returns Policy

Returns

You may return most goods supplied by us in their original condition within 7 days of the date you received them and obtain a refund. Please contact us first should you wish to return the goods.

Provided the goods are returned unopened and in resaleable as new condition, with their original box, packing and accessories as appropriate we will refund the full cost less the original carriage cost.

Please note that we are only able to accept returns within ONE calender month of the invoice date.

Please note:

  • If you open tins and original packaging then we will not be able to offer the goods for resale as new so we will not be able to offer you a refund.
  • We are unable to offer refunds on items that have been especially made to a specific colour for you.
  • We are unable to offer refunds on Fire Resistant/Intumescent coatings.

Return shipment will be at your own cost.  We can not arrange a third party collection on your behalf .

When returning goods we recommend that you use a carrier who offers shipment tracking and that you insure the package for its full value.  You will be responsible for any loss or damage to the goods during transit. 

Damaged Goods

Please inspect and advise us within 24 hours of receipt if goods are damaged.  Our carriers do not accept responsibility for damaged goods beyond this period of time.

Terms and Conditions

Terms and Conditions

This web site is operated by (referred to as "The Traditional Paint Company /we/our/us").

Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to . Any copying, publishing or redistributing of this website or its contents is prohibited without the permission of .

Accuracy of Content

has taken every reasonable effort to ensure that the content of this site is accurate however there may be inaccuracies or typographical errors. We make no representations about the accuracy, reliability or completeness or about the results to be obtained from using the products.

Prices quoted are subject to VAT, unless otherwise stated. They are subject to alteration without notice.

Colour Reproduction:

Please note colour reproduction is limited by the technology used to deliver web pages and by the colour representation of your own monitor and computer set-up. We have made every effort to display as accurately as possible the colours of our products but we cannot guarantee that the colour you see on your monitor´s display will accurately reflect the colour of the product on delivery.

Availability

All items are subject to availability.

Delivery Time

Any date or period for delivery stated is given as an estimate only and is not binding on The Traditional Paint Company.

Damage to your Computer

makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won´t cause damage to your computer. It is your responsibility to ensure that your computer is set up to screen out anything that may damage it. shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Privacy Policy

We never release your personal details to companies outside of for marketing purposes. When you visit our site, we may collect certain personal information, submitted by you, (for example, your name, email address and postal address). All such information is held on secure servers and will treat all your personal information as fully confidential.

Links to Other Websites

We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. cannot accept any liability in respect of the use of these websites.

Complaints

Any complaints by the consumer will be dealt with in a fair, effective and confidential manner. Complaints must be submitted in writing to our offices and will be acknowledged within 5 working days. The Traditional Paint Company agrees to provide a likely timescale to resolve the dispute and keep the consumer informed about progress.

These Terms and Conditions do not affect your legal rights.

 

Cookie & Privacy Policy

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”).  Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.  Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. 

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.  By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Swoosh
Not found what you are looking for? Contact Us: 01462 421 333 Or click here to send us an email